Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak, we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks, and in your home. This checklist is now a non-negotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
We will wear shoe covers and gloves in homes at all times.
We will completely sanitize any surface area or piece of equipment handled during the service.
We will be required to focus on frequent hand washing by all members of our team.
Our technicians will operate under formalized safety guidelines to protect themselves and others through the service experience.
Our company has been built around the mission of being ready to take care of issues when you need us the most. Our “Jump on it Today” tagline is our way of celebrating that commitment. At this difficult time, we are faced with challenges but our team is here to take immediate action and go the extra mile to ensure that we deliver the highest level service in the safest way possible. We are doing this because the safety, comfort, and protection of our team members, our customers, and their families is extremely important to us. Please know that we are 100% committed to doing whatever it takes to be here for you and we will get through this together. If you need us, please do not hesitate to call us at (630) 326-8022 to schedule service.